AN EVALUATION OF EMPLOYEE RELATIONS IN NIGERIAN RAILWAY CORPORATION IN MOTIVATION AND PRODUCTIVITY IN MAKURDI
BY
ODIHI IGWOWO ESTHER
BSU/SS/COM/10/9599
A RESEARCH PROJECT SUBMITTED TO THE DEPARTMENT OF
MASS COMMUNICATION, BENUE STATE UNIVERSITY MAKURDI, IN PARTIAL FULFILLMENT OF
THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF SCIENCE (B.S.c.) DEGREE IN MASS
COMMUNICATION
JANUARY, 2015
DECLARATION
I
declare that this research project was carried out by me, Odihi Igwowo Esther
with matriculation number BSU/SS/COM/10/9599 under the supervision of John Otor
in partial fulfillment of the requirement for the award of Bachelor of Science (B.Sc)
Degree in Mass Communication, faculty of Sciences, Benue State University,
Makurdi.
ODIHI IGWOWO
ESTHER
BSU/SS/COM/10/9599
CERTIFICATION
We
certify that this project was carried out by ODIHI IGWOWO ESTHER
BSU/SS/COM/10/9599. We hereby approve it on behalf of the department of Mass
Communication, Benue State University, Makurdi, as part of the requirements for
the award of Bachelor of Science (B.Sc) Degree in Mass Communication.
_________________________ ____________________
Ogi John Otor Date
Supervisor
_________________________ ____________________
Dr. Gabriel Ugande Date
Head of
Department
_________________________ ____________________
External
Examiner Date
DEDICATION
This research work is dedicated to my
mother Mrs. Theresa Onyeche Odihi.
ACKNOWLEDGEMENTS
I thank God for his unmerited Grace and favor
throughout my stay in school and for accomplishing this research work for me.
I deeply appreciate my supervisor Mr. John Ogi Otor;
whose challenging words “you need to be serious” awakened the zeal for this
work. For your time, for your energy, for being patient with my faults and
flaws, and for the tremendous assistance in writing this project, I am saying
thank you.
I appreciate my lecturers Dr. Andrew Ijwo, Dr.
Gabriel Ugande, Dr. Samson Sambe, Dr. Caleb Chile, Dr. Vaungwa Tine, Dr. Ngusha
Daniel Chile, Dr. Rodney Ciboh, Dr. Vitalis Torwel, Dr. Michael Kombol, Dr.
Tyotom Keghku, Mr. Benjamin Ogbu, Mr. John Ogi, Mr. Thomas Kajo, Mrs. Maria
Onyilo, and Mrs. Tina for impacting me with knowledge.
My special gratitude goes to my father, Mr.
Augustine Odihi for sending me to school to acquire a degree. Also, to my
brothers and sisters for believing in me. To Patience Odihi (Excel P.) whose word
of encouragement keeps me on track, Mercy Odihi Itodo for always been a great
mum to me, Victor Odihi for constantly reminding me that, I must succeed in
life, Samson Odihi and Andrew Odihi “my forever big brothers”.
My special thanks go to Mr. Audu Odihi, Mr. George
Igwe, Mr. Japheth Okoli and Mrs. Agnes Adikwu for all your contributions
towards making my academics a success. Also, a big thanks to Lt.Itodo John,
Prof. Odihi John, Mr. and Mrs.Garba Akpoga and Engineer Andrew Odihi.
This work won’t be complete if I fail to mention my “academical
mentor” Obi Happiness for always inspiring me to work harder. My coursemates
and friends Blessing Anyebe, Joy Idoko, Ladi Samuel, Deborah Simon Rhoda Abbah,
and dearest cousin Okpachu Da Slimjuice. Lastly to my wonderful typist Avis
Computers for being with me all the way, I love you all and may God Bless you
all.
Abstract
This study “An
Evaluation of Employee, Relations in Nigerian Railway Corporation in Motivation
and productivity in Makurdi”, sought to find out whether the prevailing
employee relation strategies in Nigerian Railway Corporation Makurdi whether
they are supportive or defensive to the management process of the organization.
It also sought out to know the strategy predominantly used in Nigerian Railway
Corporation Makurdi to influence employee attitudes and productivity. Using the
survey research method, the study found that safety health and welfare at work
ate the factors that helped to generate supportive employee relation strategies
in the corporation. It also found out that the predominantly used employee
relations strategy (joint consultation) influenced employee attitude positively
and encourage productivity. The study concludes that a conducive employee relation
in Nigerian Railway Corporation Makurdi has led to increased productivity in
the corporation and recommends that the corporation should sustain its policy
on employee relations.
TABLE
OF CONTENT
Title
Page ---------------------------------------------------------------------- i
Certification
------------------------------------------------------------------- ii
Dedication
--------------------------------------------------------------------- iii
Acknowledgement
----------------------------------------------------------- iv
Table
of Content -------------------------------------------------------------- v
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study------------------------------------------ 1
1.2 State of the Problem
------------------------------------------------ 4
1.3 Objective of the Study ---------------------------------------------- 4
1.4 Research Questions-------------------------------------------------- 5
1.5 Significant of the Study--------------------------------------------- 6
1.6 Scope of the Study--------
------------------------------------------- 6
1.7 Definition of Terms------------------------------------------------ 6
CHAPTER
TWO: REVIEW OF RELATED LITERATURE
2.1 Introduction -------------------------------------------------------- 8
2.2 Review of Concept ------------------------------------------------ 8
2.3 Review of Related Literature-------------------------------------- 11
2.4 Review of Related Empirical Works------------------------------ 18
2.5 Theoretical Frame Work-------------------------------------------- 19
2.6 Chapter Summary--------------------------------------------------- 22
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Introduction -----------------------------------------------------
24
3.2 Research Design
------------------------------------------------ 24
3.3 Population of the Study ------------------------------------------ 25
3.4 Sample Size determination--------- ----------------------------- 25
3.5 Sample size ------------------------------------------------------ 26
3.6 Sample Technique and Procedures
--------------------------- 27
3.7 Research Instrument And Administration
------------------- 27
3.8 Method of Data Collection ---------------------------------- 28
3.9 Method of Data Analysis
------------------------------------
28
CHAPTER FOUR: DATA PRESENTATION AND
ANALYSIS
4.1 Introduction
---------------------------------------------------- 29
4.2 Data Presentation ---------------------------------------------- 30
4.3 Answering Research Questions ------------------------------- 42
4.4 Discussion of Findings ------------------------------------------ 45
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND
RECOMMENDATIONS
5.1 Summary of Findings--------------------------------------- 50
5.2 Conclusion ---------------------------------------------------- 51
5.3 Recommendations-------------------------------------------- 52
Appendix
Bibliography
AN EVALUATION OF EMPLOYEE RELATIONS IN NIGERIAN
RAILWAY CORPORATION IN MOTIVATION AND PRODUCTIVITY IN MAKURDI
BY
ODIHI IGWOWO ESTHER
BSU/SS/COM/10/9599
A RESEARCH PROJECT SUBMITTED TO THE DEPARTMENT OF
MASS COMMUNICATION, BENUE STATE UNIVERSITY MAKURDI, IN PARTIAL FULFILLMENT OF
THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF SCIENCE (B.S.c.) DEGREE IN MASS
COMMUNICATION
JANUARY, 2015
DECLARATION
I
declare that this research project was carried out by me, Odihi Igwowo Esther
with matriculation number BSU/SS/COM/10/9599 under the supervision of John Otor
in partial fulfillment of the requirement for the award of Bachelor of Science (B.Sc)
Degree in Mass Communication, faculty of Sciences, Benue State University,
Makurdi.
ODIHI IGWOWO
ESTHER
BSU/SS/COM/10/9599
CERTIFICATION
We
certify that this project was carried out by ODIHI IGWOWO ESTHER
BSU/SS/COM/10/9599. We hereby approve it on behalf of the department of Mass
Communication, Benue State University, Makurdi, as part of the requirements for
the award of Bachelor of Science (B.Sc) Degree in Mass Communication.
_________________________ ____________________
Ogi John Otor Date
Supervisor
_________________________ ____________________
Dr. Gabriel Ugande Date
Head of
Department
_________________________ ____________________
External
Examiner Date
DEDICATION
This research work is dedicated to my
mother Mrs. Theresa Onyeche Odihi.
ACKNOWLEDGEMENTS
I thank God for his unmerited Grace and favor
throughout my stay in school and for accomplishing this research work for me.
I deeply appreciate my supervisor Mr. John Ogi Otor;
whose challenging words “you need to be serious” awakened the zeal for this
work. For your time, for your energy, for being patient with my faults and
flaws, and for the tremendous assistance in writing this project, I am saying
thank you.
I appreciate my lecturers Dr. Andrew Ijwo, Dr.
Gabriel Ugande, Dr. Samson Sambe, Dr. Caleb Chile, Dr. Vaungwa Tine, Dr. Ngusha
Daniel Chile, Dr. Rodney Ciboh, Dr. Vitalis Torwel, Dr. Michael Kombol, Dr.
Tyotom Keghku, Mr. Benjamin Ogbu, Mr. John Ogi, Mr. Thomas Kajo, Mrs. Maria
Onyilo, and Mrs. Tina for impacting me with knowledge.
My special gratitude goes to my father, Mr.
Augustine Odihi for sending me to school to acquire a degree. Also, to my
brothers and sisters for believing in me. To Patience Odihi (Excel P.) whose word
of encouragement keeps me on track, Mercy Odihi Itodo for always been a great
mum to me, Victor Odihi for constantly reminding me that, I must succeed in
life, Samson Odihi and Andrew Odihi “my forever big brothers”.
My special thanks go to Mr. Audu Odihi, Mr. George
Igwe, Mr. Japheth Okoli and Mrs. Agnes Adikwu for all your contributions
towards making my academics a success. Also, a big thanks to Lt.Itodo John,
Prof. Odihi John, Mr. and Mrs.Garba Akpoga and Engineer Andrew Odihi.
This work won’t be complete if I fail to mention my “academical
mentor” Obi Happiness for always inspiring me to work harder. My coursemates
and friends Blessing Anyebe, Joy Idoko, Ladi Samuel, Deborah Simon Rhoda Abbah,
and dearest cousin Okpachu Da Slimjuice. Lastly to my wonderful typist Avis
Computers for being with me all the way, I love you all and may God Bless you
all.
Abstract
This study “An
Evaluation of Employee, Relations in Nigerian Railway Corporation in Motivation
and productivity in Makurdi”, sought to find out whether the prevailing
employee relation strategies in Nigerian Railway Corporation Makurdi whether
they are supportive or defensive to the management process of the organization.
It also sought out to know the strategy predominantly used in Nigerian Railway
Corporation Makurdi to influence employee attitudes and productivity. Using the
survey research method, the study found that safety health and welfare at work
ate the factors that helped to generate supportive employee relation strategies
in the corporation. It also found out that the predominantly used employee
relations strategy (joint consultation) influenced employee attitude positively
and encourage productivity. The study concludes that a conducive employee relation
in Nigerian Railway Corporation Makurdi has led to increased productivity in
the corporation and recommends that the corporation should sustain its policy
on employee relations.
TABLE
OF CONTENT
Title
Page ---------------------------------------------------------------------- i
Certification
------------------------------------------------------------------- ii
Dedication
--------------------------------------------------------------------- iii
Acknowledgement
----------------------------------------------------------- iv
Table
of Content -------------------------------------------------------------- v
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study------------------------------------------ 1
1.2 State of the Problem
------------------------------------------------ 4
1.3 Objective of the Study ---------------------------------------------- 4
1.4 Research Questions-------------------------------------------------- 5
1.5 Significant of the Study--------------------------------------------- 6
1.6 Scope of the Study--------
------------------------------------------- 6
1.7 Definition of Terms------------------------------------------------ 6
CHAPTER
TWO: REVIEW OF RELATED LITERATURE
2.1 Introduction -------------------------------------------------------- 8
2.2 Review of Concept ------------------------------------------------ 8
2.3 Review of Related Literature-------------------------------------- 11
2.4 Review of Related Empirical Works------------------------------ 18
2.5 Theoretical Frame Work-------------------------------------------- 19
2.6 Chapter Summary--------------------------------------------------- 22
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Introduction -----------------------------------------------------
24
3.2 Research Design
------------------------------------------------ 24
3.3 Population of the Study ------------------------------------------ 25
3.4 Sample Size determination--------- ----------------------------- 25
3.5 Sample size ------------------------------------------------------ 26
3.6 Sample Technique and Procedures
--------------------------- 27
3.7 Research Instrument And Administration
------------------- 27
3.8 Method of Data Collection ---------------------------------- 28
3.9 Method of Data Analysis
------------------------------------
28
CHAPTER FOUR: DATA PRESENTATION AND
ANALYSIS
4.1 Introduction
---------------------------------------------------- 29
4.2 Data Presentation ---------------------------------------------- 30
4.3 Answering Research Questions ------------------------------- 42
4.4 Discussion of Findings ------------------------------------------ 45
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND
RECOMMENDATIONS
5.1 Summary of Findings--------------------------------------- 50
5.2 Conclusion ---------------------------------------------------- 51
5.3 Recommendations-------------------------------------------- 52
Appendix
Bibliography
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